Warranty, Care & Certification
Warranty Certificate – Dina Jewelry
Peace of Mind Included. Dina Jewelry pieces are handmade to the highest standard of finish. Our warranty is designed to give you peace of mind while ensuring fairness for both parties.
1. The Warranty Policy
Warranty Period:
Standard: 3 Years Full Warranty on manufacturing defects.
Extended (Free): Possibility to extend to 5 Years at no cost—provided the jewelry is sent/brought to our studio (or service center) at least once a year for inspection and cleaning.
Included Free Services:
Professional cleaning and polishing (once a year).
Microscope inspection to tighten prongs and prevent future wear.
What is NOT Covered: The warranty does not apply to damage caused by:
Unreasonable use, strong blows, or extreme pressure.
Exposure to harsh chemicals (chlorine, bleach, detergents).
Deformation: Rings bent out of shape due to physical pressure (e.g., gym weights).
Stone Loss: Loss of a stone valued over 400 NIS (we highly recommend third-party insurance for this).
Third-Party Repairs: Any repair, sizing, or setting performed by another jeweler immediately voids this warranty.
Shipping for Service:
Israel: Shipping costs to and from the studio are the customer's responsibility.
USA: We have a Service Center in Washington for our US customers.
Rest of World: Import duties and fees may apply for international service shipments.
2. Jewelry Care Guide
To keep your jewelry in perfect condition for years to come, follow these simple rules:
Chemicals: Remove jewelry before using lotions, perfumes, makeup, or cleaning detergents.
The "Take-It-Off" Rule: Remove jewelry before sleeping, showering, swimming (pool/sea), exercising, lifting heavy objects, or gardening.
Cleaning: Gently clean with warm water, mild soap, and a soft toothbrush to restore sparkle.
3. Gemological Certificates & Appraisals
We prioritize transparency. Here is the breakdown of the documentation provided with your purchase:
Appraisals for Insurance: We provide a free valuation (appraisal) for items valued up to 2,000 NIS, allowing you to arrange private insurance.
Validity: Evaluations are valid for 3 years. We can re-evaluate items after 3 years via an external lab for a fee.
Certification by Stone Type:
Natural Diamond (> 0.50ct): GIA Certificate (excluding Salt & Pepper) + International Lab Appraisal.
Natural Diamond (< 0.50ct): IGL Certificate.
Small Diamonds (Side stones): Local or International Lab Certificate.
Lab-Grown Diamond (> 1.00ct): IGI Certificate + International Lab Appraisal.
Lab-Grown Diamond (< 1.00ct): International Gemological Appraisal.
Gemstones (Sapphire, Ruby, etc.): IGL or EG-LABS Certificate.
Black Diamonds: IGL Certificate.
Pearls & Stones under 0.25ct: Digital Certificate of Authenticity from Dina Jewelry.
4. Stone Disclaimers & Treatments
Salt & Pepper Diamonds "Salt & Pepper" is an industry term for diamonds with unique black and white inclusions.
These diamonds may feature internal feathers, surface-reaching cracks, or dark spots.
These are not flaws. They are part of the natural beauty that makes the stone unique. No two stones are alike.
Gemstone Treatments (Transparency)
Black Diamonds, Blue Sapphires, Red Rubies: These are natural stones that undergo Heat Treatment (or irradiation for black diamonds) to enhance color. They are sold and certified as natural.
Green Emeralds: Natural emeralds are often Oiled to improve clarity. This is a standard industry practice.
Errors and Omissions Excepted (E&OE). This policy is subject to updates.
